These are unprecedented times. COVID-19 is having a major impact on our way of life, with governments around the world introducing nationwide lockdowns. I want to start this message by saying that I hope you and your loved ones are all staying safe – your health and the health of those around you should be the priority at this time.
From Luno’s side, I want to reassure you that all of our services will continue as usual.
We are a digital business. We transitioned to fully remote a few weeks ago and it has been an extremely smooth transition for us – we have always had all of the security measures and necessary tools in place to operate remotely and will continue to serve you, our customers, without compromising the health, wellbeing, and safety of our team.
The security of your money and cryptocurrency remains our top priority and will in no way be compromised.
Our customers can also be reassured that despite the uncertainty and fear in global markets, now is a time that many people are considering alternative investments such as cryptocurrency, and market volumes for crypto - as well as interest in this asset class - are continuing to surge.
It is our sincere belief that as the world rebuilds after this crisis, cryptocurrency has a vital role to play. Bitcoin was launched in 2009 – in the aftermath of the 2008 financial crisis. It will be of critical importance to society as we emerge stronger than ever before. Luno will be there to help, making it safe and easy to access cryptocurrency everywhere, no matter who you are or where you’re from. Through this, we will help upgrade the world to a better financial system.
As always, our customer support team is available to help you with any questions or issues you may have.
Stay safe, stay healthy, and look after each other.