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Locking your Luno account

Werner van Rooyen
2 minute read

As we’ve said many times before, there are two sides to keeping your digital currency safe. There are the (many) things that Luno does to keep your money safe and then there are the things that you can (and should) do to keep your money safe.


Things you should do

Remember, digital currency transactions are irreversible. Once an attacker gets to your digital currency and sends it off, it’s usually impossible to recover. If you own digital currency you need to prepare yourself against scammers and scams.

These resources are your first line of defence:

  1. Learn how to identify general digital currency scams
  2. Secure your email, social and Luno accounts against hacking
  3. Learn how to identify phishing scams (especially phishing ads)
  4. Enable two-factor authentication (do it now)

If you didn’t take these precautions and you noticed suspicious activity on your Luno account, we now provide you with one additional last-minute way to protect yourself: locking your account.

Locking your Luno account

If you suspect that someone gained unauthorised access to your Luno account (that you’ve been hacked or fallen victim to fraud), you can temporarily suspend your account by locking it. You will see a link in notification emails, from where you can lock your account:


What does account locking do?

Locking your account will disable most features on your Luno account for a period of seven days, including:

  • Buying, selling or trading
  • Sending digital currency
  • Withdrawing local currency
  • Using the Luno Exchange or API

Once your account has been locked, you should immediately secure it, as per this article.

For security reasons, your account will remain locked for a period of seven days once you’ve locked it. Please note that the Luno Community team won’t be able to unlock it, either. After the seven-day period, full account functionality will automatically be restored.

Please see our Help Centre for more security information.

Avatar Werner van Rooyen

Werner van Rooyen

Werner is our former Head of Communications. His passions include payments, e-commerce, technology, marketing and design: something that he has been fortunate enough to do on three different continents. Werner has lived and worked in South Africa, the United States, Indonesia, Taiwan and China.

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