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Mobile verification via phone call

Werner van Rooyen
1 minute read

When setting up or upgrading your Luno account, we may need to verify your mobile phone number. This is to help secure your Luno account.

Our primary system --sending you a one time code via SMS-- works perfectly well for the majority of our customers. We have had some complaints in recent weeks about slow mobile network providers, resulting in messages being delayed or not delivered at all.


Phone verification

You can now request to receive your mobile number verification code via a phone call instead of an SMS.

This is what the feature looks like using the Luno Smart Wallet on Android:


And this is the flow on iOS:





Avatar Werner van Rooyen

Werner van Rooyen

Werner is our former Head of Communications. His passions include payments, e-commerce, technology, marketing and design: something that he has been fortunate enough to do on three different continents. Werner has lived and worked in South Africa, the United States, Indonesia, Taiwan and China.

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