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What should I do if my Luno account is hacked or compromised?

It’s wise to have two-factor authentication enabled on both your Luno account and the email address associated with your Luno account. Use Google’s Gmail security checklist to ensure your email is safe.

Whether you have two-factor authentication activated on your account or not, if your phone is missing or you believe your account may have been compromised, contact our support staff as soon as possible to have your trading account blocked.

Rather be safe than sorry, we can restore access to a blocked account. We cannot restore your Bitcoin if it has been stolen.

Contact us here.

Related articles

What is two-factor authentication?

How to enable two-factor authentication

I lost my phone or deleted my two-factor authentication app. How to do a 2FA reset?

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