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Verify my identity

After signup, you have to verify your identity to buy or sell cryptocurrency. The process is similar to opening a bank account. The Luno website and mobile applications assist with this process. 

When you sign in for the first time, you'll see the HOME page with the welcome card indicating your progress in the middle of the display.

Click on VERIFY NOW to begin the setup process OR click on SETTINGS in the side menu on the left.

Confirm your mobile number

Enter your mobile number (don't forget the country code) and click SEND CONFIRMATION SMS. 

You will receive an SMS text message containing a code to confirm your mobile number. If you do not receive the SMS text message, click CALL ME INSTEAD and you will receive an automated voice call with the code.

Enter your personal details

Enter your name exactly as it appears on your identity document. In some countries, we may ask you to enter your identity number and allow you to start buying Bitcoin immediately.

Verify your identity

If you are not automatically verified after providing us with your phone number and personal details in the steps above, you can verify your identity by submitting your identity documents. This feature is only available in certain countries.

To submit your documents:

From the side menu, click SETTINGS and next to verification click on UPGRADE. 

Submit a high-quality photo or scan of your national identity book, identity card or passport. The document should clearly show your personal identity number, names, date of birth and a clear photo.

Later, we may ask you to verify your address. To verify your address, please submit a high-quality photo or scan of a proof of residence document where your name, address of residency and date of issue are clearly visible. 

The document must not be older than 3 months from the day of its issue.

Accepted documents:

  • Utility bill

  • Bank statement with physical address

  • Municipal rates and taxes invoice

  • Lease or rental agreement

  • Mortgage statement

  • Telephone or cellular account

  • Recent insurance policy document

NOTE: We allow photos or scans of paper documents and PDF's. We are unable to accept poor quality scans and online or mobile screenshots.

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How long until my deposit or withdrawal is processed?

How do I buy or sell cryptocurrency?

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