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How do I keep my Luno account secure?

Luno will keep your cryptocurrency safe but only you can protect your wallet from being accessed by intruders. If your sign in details are stolen and used to steal Bitcoin or Ethereum from your Luno wallet, there is nothing you or Luno can do to get it back.

That’s why we’ve written this list of good practices to help you keep your wallet safe.

Be vigilant of phishing

When navigating to the Luno website, make sure the website address (or URL) is the legitimate address. If you see anything else in the address bar on top of your browser, leave the site immediately and report it to us. We’ll try to have the fake site shut down.  

Make sure whenever you receive an email from Luno that it was truly sent by Luno. Check the origin of any email before interacting with any of the links. If you do receive a phishing email, do not interact with any of the links in the message. Your email client should have a “report as phishing” option. Use it.

Stay alert

Read any notifications sent by Luno and report any activity that looks suspicious as quickly as possible.

Two-factor authentication

This is such a powerful security measure, it shouldn’t be regarded as optional. With enough time and computer power any password can be guessed.

We’ve written a piece to help you in setting up your two factor authentication security.


Bitcoin is popular and high on the list of things hackers want to steal from you. It’s extremely important you use a strong password. Not only must your Luno password be strong, it must be unique. 

If you’re using the same password on your Luno account as your email or your social media accounts, then you’re basically betting the keys to your Bitcoin wallet on you never having clicked on a phishing link. 

Secure your email

Luno will interact with you through your email. This is our way of communicating with you. If criminals have access to your email, you are at risk.

Here’s a few things you can do:

  1. Use a unique and strong password

    It's recommended to update your password frequently. A strong password is at least 14 characters in length and contains a mix of letters, numbers and special characters. 

  1. Set up two-factor authentication for your email

    Most email providers support Google Authenticator or even SMS security. Check your settings.

  1. Check your forwarding settings to make sure

    Attackers will sometimes gain access to your email. They’ll remain stealthy. Without your knowledge, they set up a forwarding address to have all your incoming mail forwarded to them. They wait until the opportunity arises to steal from you. In this way, your Bitcoin can be stolen even if your account was compromised months ago. Check your mail forwarding settings and make sure there aren’t any unknown devices logged into your mail.

  1. For Gmail users

    If you signed up to Luno using a Gmail address, here are some additional resources for you:

In summary, no time spent on improving security is ever wasted. We know adding security means less convenience, but we’ll have peace of mind knowing you have peace of mind. Stay safe, and feel free to reach out to us if you have any security related questions. We’re here to help.

Related articles

What is two-factor authentication?

How to enable two-factor authentication

I lost my phone or deleted my two-factor authentication app. How to do a 2FA reset?

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