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I lost my phone or deleted my two-factor authentication app. How do I access my Luno account?

If your mobile device is lost, stolen or the Authy/Google Authenticator app was deleted from your phone, you can perform an automated two-factor authentication reset.

Luno has implemented a feature that lets you reset your own security settings in the event that you lose access to your mobile device.

To do a two-factor authentication reset:

  • Sign in from the website (not mobile app)

  • When asked for the two-factor authorisation code, click on "Having trouble signing in?"

  • We’ll send you an email containing a special link

  • Click on the link and follow the instructions

If successful, the reset should occur after a 48-hour cool down period.

Should you encounter any issues, please contact us here.

Related articles

What is two-factor authentication?

How to enable two-factor authentication

Two-factor authentication is enabled and I can't sign in. What can I do?

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