If your mobile device is lost, stolen or the Authy/Google Authenticator app was deleted from your phone, you can perform an automated two-factor authentication reset.
Luno has implemented a feature that lets you reset your own security settings in the event that you lose access to your mobile device.
To do a two-factor authentication reset:
Sign in from the website (not mobile app)
When asked for the two-factor authorisation code, click on "Having trouble signing in?"
We’ll send you an email containing a special link
Click on the link and follow the instructions
If successful, the reset should occur after a 12 hour cool down period.
Should you encounter any issues, please contact us here.