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I lost my phone or deleted my two-factor authentication app. How to do a 2FA reset?

If your phone was lost, stolen or the Authy/Google Authenticator app was deleted from your phone, you can perform an automated two-factor authentication reset.


Luno has implemented a new feature that enables our customers to reset their own security settings in the event that they lose access to their mobile devices.


To initiate the reset procedure:

  • Log in from the website by entering your email and password

  • When prompted for the two-factor authorisation PIN, click on "Having trouble signing in?"

  • You will then be sent an email containing step-by-step instructions


If successful, the reset should occur after a 12 hour cool down period. 


Should you encounter any issues, kindly contact us here.

Related articles

What is two-factor authentication?

How to enable two-factor authentication

Two-factor authentication is enabled and I can't sign in. What can I do?


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