Help Centre

Houston, we have a problem!

Search

How to enable two-factor authentication

For an introduction to two-factor authentication, see What is two-factor authentication.

Your Bitcoin is valuable. Protecting it with two-factor authentication is strongly recommended. This article will show you how to set up two-factor authentication for your Luno account.


Video demo:

(link to video)



Step one:

From the menu, go to SETTINGS > TWO-FACTOR AUTHENTICATION


Click on SET UP TWO-FACTOR AUTHENTICATION


Step two: 

Download the authenticator mobile application. You need to install either the Google Authenticator or Authy application on your phone.

Download links:

Blackberry users can navigate to m.google.com/authenticator (for Google Authenticator) or sign up for an Authy account to receive authentication codes over SMS.

Microsoft phone users, please see here


Step three:

Using your authenticator app, scan the QR code at Luno.

OR

Copy your RECOVERY CODE from Luno and paste it into your authenticator app.


Step four:

Your authenticator app should now display a six-digit one-time code. Enter this code at Luno to finish the setup.


Two-factor authentication is now enabled!

From now on, when you sign into Luno or do transactions, we’ll ask you for your 6-digit authentication code. Simply open your authenticator app to find the code.

If you ever lose or replace your phone, you can set up your authenticator app again with your RECOVERY CODE, migrate your authenticator settings with Authy or, do an authentication reset.


Related articles

What is two-factor authentication?

Two-factor authentication is enabled and I can't sign in. What can I do?

I lost my phone or deleted my two-factor authentication app. How do I remove two-factor authentication security?


Was this article helpful?

Contact us for more help

It’s never too late to get started with Bitcoin. Learn, buy and use Bitcoin with Luno now.

Desktop Icon Apple App Store Logo Google Play Store Logo