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Proof of identity - accepted documents

You may be required to submit proof of identity documentation to upgrade your Luno wallet. You should submit a clear photo or colour scan of one of the following documents, depending on your country.

You can submit it after signing in on the Luno website or via the Android or iOS applications.

Below is a list of government-issued identity documents that we accept as proof of identity for citizens of the countries we operate in.


COUNTRY

ACCEPTED IDENTITY DOCUMENTS

Indonesia

  • Option 1: E-KTP (Electronic National identity card: E- Kartu Tanda Penduduk) or;

  • Option 2: KTP (expired) & Letter applying for E-KTP. (Photo, Official letterhead, stamped) or;

  • Option 3: KTP (Expired) & Indonesian passport (valid)

Malaysia

  • Malaysian identity card (MyKad)

  • Malaysian driving license

  • Valid Malaysian passport

Nigeria

  • National identity card (front and back)

  • Valid Nigerian passport

  • Electronic identity card (MasterCard-integrated e-ID)

  • National voter's card

  • Nigerian driver's license

  • BVN 

Singapore

  • National identity card (front and back)

  • Armed forces ID card

South Africa

  • National identity card

  • National identity book

  • Valid South African passport

Europe*

We require two documents to verify your identity. 


  • Please also submit a selfie of yourself holding your identity document


  • In a separate image, please submit one of these documents:

    • National identity card (front and back), OR

    • National passport

* European countries supported: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom


Selfie with identity document

To ensure the safety of your Luno account, we may require additional proof of identity in the form of a self-portrait photo of you holding your identity document. 

Please ensure that your face and ID are both clearly visible in the photo, and that the text is readable and visible.You are welcome to watermark or include a written message with your photo. If you do, please note that we will only accept photos with “Luno” mentioned.

You can submit it after signing in on the Luno website or via the Android or iOS applications.


Related articles

Proof of residential address - accepted documents

Why do you need to verify my identity?

How do I verify my identity?


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