Help Centre

Hi. How can we help you?


How long until my deposit shows in my Luno wallet?

It takes time for your money to arrive at Luno. We will allocate your deposit as soon as it arrives and we’ll send you an email notification (or push notification if you use our app). The information below shows how long it takes to allocate deposits in your country. 

Bank deposits are not processed on weekends or public holidays.


Deposit allocation time


Up to 24 hours


Up to 24 hours


Up to 24 hours


Up to 48 hours


Up to 48 hours


After 3 confirmations

(learn more)

We’ll send you an email the moment your deposit arrives. 

When making a deposit

Please do ensure that your unique reference number (or in some countries, your unique deposit amount) is 100% correct before making a deposit.

If you made a mistake during the deposit process, don’t panic. Our team is excellent at tracking money down and Luno has never lost customer funds. If, after two business days (not including weekends and public holidays), your deposit has not reflected in your Luno wallet, please contact our team using the link below.

Submit your detailed proof of payment here.

Related articles

My deposit not reflecting. What do I do now?

How do I deposit money into my Luno wallet?

Things you need to know about deposits

Was this article helpful?

Contact us for more help

It’s never too late to get started.
Buy, store and learn about Bitcoin and Ethereum now.

Desktop Icon Apple App Store Logo Google Play Store Logo