Help Centre

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How long until my deposit or withdrawal is processed?

All of our deposits and withdrawals are processed automatically, however there are some clearance time differences depending on your country.

For your country, deposit allocation time and withdrawal release schedule can be found below:

Deposits and withdrawals are processed each day from Monday to Friday, excluding public holidays. Times indicated above are local times for each country, and GMT for Bitcoin.

When making a deposit:

Please do ensure that your unique reference number (or in some countries, your unique deposit amount) are 100% correct before making a deposit. We’ll send you an email the moment your deposit arrives.

If you have made a mistake during the deposit process, don’t panic. Luno has never lost customer funds. 

If, after two business days (not including weekends and public holidays), your deposit has not reflected in your BitX account, please contact our team.

Submit your detailed proof of payment here.

When requesting a withdrawal:

When requesting a local currency withdrawal from Luno, please ensure that your bank account details are up to date and correct. Here’s information on linking your bank account to Luno. 

Withdrawals are processed according to the table listed above. We’ll send you an email notification when we’ve released your money. Please allow for normal bank transfer times before expecting the funds in your bank account.

Frequently asked questions

Why is my deposit not reflecting? What do I do now?

Contact us for more help

It’s never too late to get started with Bitcoin. Learn, buy and use Bitcoin with Luno now.

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