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BitX is now Luno - frequently asked questions

Where can I access the Luno webpage?

Just visit www.luno.com. If you go to www.bitx.co, you’ll be redirected to the Luno webpage.

Can I continue to use my current BitX mobile wallet app?

Yes, you can. Some features will automatically change to Luno, but to get the full Luno experience we strongly advise you to update your app through Google Play or the App Store.

How do I deposit money now?

All our bank accounts are currently still registered as BitX. Please continue to make your deposits as per usual, with the name of the recipient being BitX.  Don’t forget to add your unique reference number, it stays the same! For more information on deposits, see this help page

When you make a withdrawal, your bank statement will also still show the name BitX.

Are there any changes to my account?

No. Your account level, unique reference number, promotion code etc. all stay the same. There are no changes for you except great new features, a new name and an improved design!

Is my Bitcoin safe?

Yes, our security levels and processes are as high as they’ve always been. To find out how we always go a step further in keeping your Bitcoin secure, read this

How can I reach the customer support team?

Please visit our help centre at www.luno.com/help, you’ll find the answers to most of your questions on our help pages. If you are still struggling, just reach out to our community team - they’re here to help you out!

Why did BitX change their name to Luno?

We changed our name to Luno to better reflect who we are and where we’re heading. Luno means ‘moon’ and represents the shared sense of excitement we and our customers have about this new industry. To read the full story, click here.


Contact us for more help

It’s never too late to get started with Bitcoin. Learn, buy and use Bitcoin with Luno now.

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