When somebody sends you Bitcoin, you’ll receive a notification from Luno.
The incoming Bitcoin will appear in your transaction list but it requires three Blockchain confirmations before it is considered received. Only once the transaction has three confirmations, will you be able to send your Bitcoin to somebody else or sell it.
Bitcoin receipt transactions must be confirmed on the Blockchain before they are considered valid. This takes time and is not within Luno’s control.
Confirmation times vary. Confirmation times depend on the transaction fee paid by the sender of the Bitcoin. If the fee is high enough, transactions can obtain three confirmations in as little as 30 minutes. If the fee is low, it may take days for a transaction to be confirmed.
If your Bitcoin receive transaction is not being confirmed, we can only recommend being patient or approaching the sender and asking them to redo the transaction with a higher fee.
How do I receive Bitcoin?