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Which cryptocurrencies are supported?

At present Luno supports these cryptocurrencies:

  • Bitcoin (BTC)

  • Ethereum (ETH)

These may change from time to time, but they are currently the only cryptocurrencies that you may send to your Luno wallet.

What happens if I send an unsupported cryptocurrency to Luno?

If you send unsupported cryptocurrency to Luno, or if someone else sends unsupported cryptocurrency to your Luno wallet, we cannot access those funds and return them to you.  Unfortunately, they will be lost. 

There are two key factors that are responsible for this: 

(i) the fact that cryptocurrency transactions are, by their nature, irreversible, and (ii) the way we store and ensure the security of Luno’s existing supported cryptocurrencies.

To retrieve unsupported cryptocurrencies, we would need to add support for that currency to Luno’s infrastructure. In addition to the prohibitive cost of doing so, this also poses a massive security risk for Luno (and its customers).

Security is of the utmost importance to us at Luno. Supported cryptocurrencies are stored in a highly secure vault and specific operational processes are in place to keep them secure. Any changes to our cryptocurrency storage system (to, for example, add support for a new cryptocurrency) are required to be carefully vetted due to the enormous risk posed to the funds already stored in the system.

You can read about the factors Luno considers before adding a new cryptocurrency here. If you'd like to learn more about Bitcoin and Ethereum, visit our Learning Portal.

It is your responsibility to ensure that you (or people sending cryptocurrency to your Luno wallet) only send Supported Cryptocurrency to Luno. Under no circumstances will Luno be liable to you, or any other person, for any losses suffered as a result of you, or any other person, sending unsupported cryptocurrency to Luno.

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