We process thousands of deposits a day and use automated systems to allocate them into wallets. If you’ve been waiting longer than two business days for your deposit to reflect in your local currency wallet, it may be because:
Read our Help Centre article to learn more about how depositing works.
We take every effort to ensure the security of our customers and to keep their cryptocurrency safe, but only you can add additional layers of protection to your Luno wallet. Use these features to better secure your Luno account:
Read our Help Centre article to learn more about how to keep your Luno account secure.
Buying cryptocurrency with Luno is easy. Depending on your region, you will first need to make a deposit using a bank transfer, EFT or any other method available to you. Once your deposit has reflected in your local currency wallet, you can proceed to buy cryptocurrency with those funds.
To withdraw money from your local currency wallet, follow these steps:
Visit our Help Centre to learn how long it takes for your withdrawal to reflect in your bank account.
Above are the most common questions we receive from our customers. To learn more, visit our Help Centre.
If you have a query and would like support, use the buttons above to chat with us or submit a support ticket.