Privacy & Data Protection

Find out more about how Luno protects privacy and personal data. You can also use the webform to submit a data subject rights request to our Privacy Team.

Data Transparency

We will be transparent with you - we will tell why and how we collect and use personal data. You can find out more about how we process personal data in our privacy notice.


Personal data is only stored and processed in cloud services that meet our strict infrastructure security requirements. You can find out more about security at Luno here.

Profile Management

You can manage your notification settings and update your profile information in the app.

Exercise Your Rights

It is easy to exercise your rights - simply submit your request below, and a member of our team will be in touch. Remember:

  • When you submit an erasure request, we only delete personal data that is no longer needed and which we are not required to keep.
  • You can change your personal data yourself in a few simple steps. (See Need help updating your personal details?)
  • Note: If you wish to close your account, please submit your request to our Customer Success Team here and not via the form below.