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​Why does Luno need to know my identity?

by Team Luno 4 minute read

In this post, we want to let you know why we need to know your identity when you open a Luno account. Luno only uses your information to provide you with a safe, regulated service. Verifying your account is quick and simple. You can do it via the Luno app for iOS and Android, or online.

BTC/EUR Exchange is now available

by Team Luno 1 minute read

We’re excited to announce that the EUR/BTC Luno Exchange is now available to customers in the UK and Europe.

​Luno cuts fees with SegWit integration

by Team Luno 2 minute read

We are happy to announce Luno is now SegWit integrated. What is SegWit? SegWit, short for Segregated Witness, is an improvement to the way Bitcoin transactions are sent. With SegWit, certain information is restructured in Bitcoin transactions, rendering them effectively smaller, which means more transactions can now fit into a...

​How to lock your Luno account (if you notice suspicious activity)

by Team Luno 2 minute read

There are two sides to keeping your cryptocurrency safe. There are the (many) things Luno does to protect your money. Then there's what you can (and should) do to secure your account. How to protect your Luno account Remember, cryptocurrency transactions are irreversible. If someone steals your Bitcoin or Ethereum, it's difficult...

​Ethereum is now available on Luno

by Team Luno 2 minute read

We are happy to announce that Ethereum is now available on Luno. You can now buy, sell, send, receive and store the second most popular cryptocurrency. All you need is a verified Luno account. How to get started with Ethereum on Luno You will need a verified account with Luno...

The Bitcoin Cash fork (update)

by Team Luno 4 minute read

Edit: You can now withdraw your BCH or sell it for Bitcoin. Log in to Luno, navigate to Wallets > Send BCH. The Bitcoin Cash (BCH*) project intends to hard fork from Bitcoin on 1 August 2017. At this stage, it appears the fork is only supported by a small minority of...

Our new mobile Help Centre

by Team Luno 2 minute read

Good news, everyone! We’ve completely redesigned the Help Centre for Luno Android and iOS customers. This upgrade allows us to provide you with faster, more precise and mobile friendly support, without the need for you ever to leave the Luno app. Our product, design and development teams spent weeks researching...

How we sunset features

by Team Luno 4 minute read

In light of our recent sunsetting of credit card purchases* (via Simplex), we’ve written a guide on the processes involved in removing certain features from products. * Note that the credit card feature was only available in certain countries; we still support credit card deposits in Nigeria (via PayU). We’ll...

Dynamic send fees

by Timothy Stranex 1 minute read

Earlier this year, we began charging fees for Bitcoin send and receive transactions. You can read more about the reasons for this in our older blog post about network fees. Since then, fees on the Bitcoin network have continued to rise substantially: As such, we are switching to a new...

Bitcoin price alerts

by Team Luno 2 minute read

We receive many requests from our customers and a recurring theme was price alerts: We’d like to say thanks for all the suggestions and feedback from our customers. We’re happy to announce that the price alerts feature has been added. It is currently only available on web and Android, but...
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