Rewards and promotions

This page contains the terms and conditions for Luno’s various reward programmes and promotions. For help relating to how to find your referral link or how to apply an invite code, please read this article from our Help Centre.

Refer a friend: the rules

Luno’s referral programme allows customers to be rewarded with Bitcoin by referring their friends and family to Luno.

The following rules apply to your participation in Luno’s referral programme (the “Programme”). Without limiting the applicability of Luno’s Terms of use and Privacy policy, you agree to be bound by these Rules when participating in the Programme.

1. Eligibility

   Participation in the Programme is limited to customers with Level 1 or higher accounts situated within our supported countries, or such other locations where Luno makes the Programme available, and who are compliant with Luno’s Terms of use.

2. Programme details

   Luno customers who meet the eligibility criteria above are each given a unique invite code and link (“Invite Code”) which they can use to refer new customers to Luno. Successful redemption of the Invite Code shall entitle both the referring customer and the new customer to the amount of Bitcoin specified in the Programme (the “Reward”). Where the new customer signs up using a different currency, that currency will be used to determine the Reward amount which may result in the referring customer and the new customer receiving a different amount of Bitcoin to that specified in the Programme. Luno reserves the right to hold, void, cancel, suspend, adjust or amend the Programme at any time.

3. Not transferable

   Invite Codes are unique to each eligible Luno customer. An Invite Code cannot be transferred, sold or ceded to someone else and it cannot be exchanged for cash or Bitcoin other than in terms of these Rules.

4. Redemption conditions

   New customers may only redeem one Invite Code when making their first transaction after signing up with Luno. To be eligible for the Reward, the new customer must not have made any prior transactions using Luno, must deposit local currency and use Luno’s Instant Buy or Sell feature to perform the minimum transaction values specified in the Programme, and must otherwise meet any conditions specified in the Programme.

5. Payment of the Reward

   On successful redemption of the Invite Code, the Reward specified in the Programme will be paid into the Luno wallets of the qualifying customers.

Referral campaigns: the rules

Luno runs events and campaigns, either ourselves or with a selection of partners. These events and campaigns are aimed at inviting new customers, who are rewarded with Bitcoin.

The following rules apply to the use of a promotion code provided by Luno or a third party in connection with an event or promotional campaign (the “Promotion”). Without limiting the applicability of Luno’s Terms of use and Privacy policy, you agree to be bound by these Rules when participating in the Promotion.

1. Promotion details

   New customers signing up to Luno, who meet the eligibility criteria below, may redeem the code specified in the Promotion (the “Code”) in exchange for the amount of Bitcoin specified in the Promotion (the “Reward”).

2. Eligibility

   Participation in the Promotion is limited to new customers unless stated otherwise in the Promotion. Customers who have made prior transactions using Luno, whether from the same account or a different account, are therefore not eligible to participate in the Promotion unless stated otherwise. The new customer must be situated in the country or region where the Promotion is held and must sign up using the currency applicable to that country or region unless stated otherwise in the Promotion.

3. Redemption conditions

   When signing up, the new customer must sign up and verify his/her identity to at least a Level 1 or higher account and must otherwise be compliant with Luno’s Terms of use. The new customer must deposit local currency and use Luno’s Instant Buy or Sell feature to perform his/her first transaction. The transaction must meet the minimum transaction values specified in the Promotion and the new customer must otherwise meet any conditions specified in the Promotion.

4. Redemption limitations

   New customers may only redeem one Promotion Code only. A Promotion Code cannot be transferred, sold or ceded to someone else and it cannot be exchanged for cash or Bitcoin other than in terms of these Rules.

5. Subject to change

   Luno reserves the right to hold, void, cancel, suspend, adjust or amend the Promotion at any time.

6. Payment of the Reward

   On successful redemption of the Promotion Code, the Reward specified in the Promotion will be paid into the customer’s Luno wallet.